Refund Policy

Effective Date: July 27, 2025
Website: https://officalservicecenter.com
Tel / WhatsApp: +971502862593

At Official Service Center, we value customer satisfaction and strive to deliver high-quality appliance repair services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service Inspection Fee

  • The inspection or diagnosis fee is non-refundable, as it covers the technician’s time and travel, even if no repair is completed.

2. Repair Charges

Refunds for completed repairs may be granted under the following conditions:

  • If the same issue reoccurs within the warranty period and we are unable to fix it after a follow-up visit.

  • If a prepaid service is canceled by us due to unavailability of parts or technician.

Refunds will not be issued:

  • If the customer changes their mind after the service is completed.

  • If the issue is caused by a new fault unrelated to the original repair.

  • If the appliance is misused or tampered with after our service.

3. Spare Parts

  • Spare parts ordered or installed during a repair are non-refundable once used or opened, unless proven defective by the manufacturer.

  • If a part is ordered in advance and the customer cancels the service, only the unused, unopened part may be eligible for a partial refund (excluding shipping or restocking fees).

4. Warranty-Related Refunds

  • Most repairs include a limited warranty (7–30 days) based on the nature of the issue.

  • If the problem persists within the warranty period and we are unable to resolve it, we may issue a partial or full refund, depending on the situation.

5. How to Request a Refund

To request a refund, please contact us within 7 days of service completion:

📞 Tel / WhatsApp: +971 050 969 1045
🌐 Website: https://officalservicecenter.com

Provide:

  • Your name and contact number

  • Service date and appliance details

  • Reason for refund request

6. Refund Processing

  • Approved refunds will be processed within 7–10 business days via the original payment method or by bank transfer.

  • We reserve the right to verify service history before issuing a refund.

Policy Updates

This policy may be updated from time to time. Changes will be posted on this page with a new effective date.